Support

The fastest way to get help is to sign in and submit a support request. It routes directly to your organization admin and platform support, and links to your account, organization, and recent module activity.

Common questions

I can't sign in.

Confirm you are using the email address your organization invited. Try resetting your password from the sign-in page. If your account was suspended, contact your organization administrator.

I don't see a module I expect to use.

Module visibility is controlled by your organization administrator. Ask them to enable the module for the organization and grant you per-user access.

A module won't launch.

If you see a launch error, the module URL may not be configured, the module may be disabled for your organization, or your organization may be suspended. Submit a support request and we will check the launch logs.

I hit an AI usage limit.

AI usage is governed per organization. Ask your organization administrator to review the AI Governance page and adjust limits, or request an increase through support.

I'm an organization admin. How do I add a member?

Go to Organization → Users and send an invitation. After they accept, assign them to the modules they need under Organization → Modules.

Other ways to reach us

• Security disclosures: see the Security Overview for the reporting process.
• Privacy & data requests: described on the Privacy Policy and Data Retention pages.
• AI questions: see the AI Disclosure.